Response Online Distance Learning

November 7, 2017 starting at 8:00 a.m. (PT)

Location: Hosted online via WebEx

$750 per seat

Ask about our group discounts.

Education will respond to registration inquiries within 1 business day.
Tuesday, November 7, 2017

Lithium Response for Administrators

Location: Online Distance Learning via WebEx

Start time: 8:00 a.m. (PT)

Course duration: Approximately 5 hours, including scheduled breaks

Target Audience: Beginner/Intermediate Response Administrators

The Lithium Response for Administrators/Supervisors course covers the day-to-day responsibilities of and configuration settings for users in the Account Admin and Supervisors areas of Lithium Social Response. Through interactive lectures and comprehensive exercises, participants will learn the key Admin and Supervisor features of Lithium Social Response that will help you establish and maintain an effective and efficient social listening and response environment for your Agents.

The agenda for the Lithium Response for Administrators/Supervisors course is as follows:

  • Lithium Social Response general setup (Users, Teams, Business Hours)
  • Rules and Routing (Tags, Work Queues, Prioritization, Smart Views)
  • Analytics (My Dashboard, Shared Dashboards, and Monitor Walls)