We're taking CX Live on the road! At these 1-day events, you'll hear from fellow Lithium customers about their journey to CX excellence. You'll also hear from Lithium leadership on our roadmap and newest offerings.

#CXLive on the Road

There's no need to miss out on the fun - we're bringing the CX Live series to a city near you! We’re making stops in San Francisco, Melbourne, New York and London. Hope to see you there!

The Path to CX Excellence

Join us in central London for a day of best practice, knowledge sharing and product updates. Lithium customers will share their CX success stories and attendees will also have the opportunity to join interactive roundtable and workshop sessions, designed to level up your CX strategy.



  • 8:30AM - 9:15AM Registration & Breakfast
  • 9:15AM - 10:00AM Welcome & Keynote: Pete Hess, CEO, Lithium
  • 10:00AM - 10:45AM Product Roadmap & Updates: Raju Malhotra, CTO Lithium
  • 10:45AM - 11:20AM Best Practices: Dave Evans (Lithium)
  • 11:20AM - 11:50AM Break
  • 11:50AM - 12:15PM Customer Success Story
  • 12:15PM - 13:00PM "Improving Your Companies Digital CX" panel session
  • 13:00AM - 14:00PM Lunch
  • 14:00PM - 17:00PM Breakout sessions
  • 17:00PM - 19:30PM Networking Cocktail Reception


Pete Hess

Chief Executive Officer
at Lithium

Pete Hess is the CEO of Lithium Technologies. Prior to joining Lithium in February 2018, Mr. Hess enjoyed a 23-year career with Advent Software where he held roles in sales and sales management, followed by executive leadership positions in sales, marketing and customer success, and going on to become President and CEO.
He learned the software business at Advent serving the investment management industry with market-leading investment, accounting, trading and compliance solutions. At Advent, Pete championed the deployment of Lithium technologies to enhance Advent’s communication with its customers and partners.
Pete has operated as a Senior Partner with Vista Equity Partners for the last two years and has been closely connected with Lithium, having recently served on the Lithium Board of Directors.
He resides in the Bay Area with his wife Kelly and children Matt and Samantha. He holds a BA from Princeton University and enjoys car racing, skiing, coaching football and golf.

Raju Malhotra

Chief Technology Officer
at Lithium

Raju Malhotra is Chief Technology Officer at Lithium where he is responsible for product development and technology innovation for Lithium’s global R&D investments.
Raju is a seasoned software executive. Over the last 20 years he has built and scaled many breakthrough products, both as a software engineer and a product leader. He joined Lithium from Conversant where he led the development of an industry-leading personalization platform for digital advertising. Prior to that, he worked at Microsoft where he was part of the founding team of Bing and led strategy for Visual Studio.NET, Microsoft’s marquee product for software developers and now a centerpiece of its cloud strategy. Prior to joining Microsoft, Raju worked at McKinsey where he advised startups on their product and technology growth. He started his career as a software engineer at Tata Unisys and then at Keane.
Raju has an undergraduate degree in Computer Engineering from National Institute of Technology, Kurukshetra (India) and a MBA from the Wharton School of Business at the University of Pennsylvania.

Ben Kay

Head of Digital, Brand & Marketing,
at Thames Water

James Woods

Community & Forum Lead
at Virgin Media

Anna Brown

Digital Community Officer, Breast Cancer Care

360 in New York

Immerse yourself in 360 degrees of Lithium at CX Live New York. With the help of our venue, The Lightbox, we won't just be talking about digital innovation, we'll be sharing it in 360 degree projection mapping. Don't miss this fabulous day of insight and collaboration with Lithium leadership and customers like yourself!

Postponed until early 2019. New date will be communicated shortly.


  • 10:00AM - 10:30AM Registration & Breakfast
  • 10:30AM - 11:00AM Welcome & Keynote: Pete Hess, CEO, Lithium
  • 11:00AM - 11:30AM Product Roadmap & Updates: Raju Malhotra, CTO Lithium
  • 11:30AM - 12:00PM Best Practices: Dave Evans, VP Social Strategy for Travel and Hospitality, Lithium
  • 12:00PM - 1:00PM Fireside Chat with CMO, Katherine Calvert
  • 1:00PM - 2:00PM Lunch
  • 2:00PM - 2:45PM Breakout Sessions
  • 2:45PM - 3:15PM Break
  • 3:15PM - 4:00PM Breakout Sessions
  • 4:00PM - 4:30PM Wrap Up
  • 5:00PM - 6:00PM Networking Reception
Lithys Award

The Lithy Awards are back

The Digital Customer Excellence Awards, affectionately known as “The Lithys”, recognize and celebrate brands who are using Lithium to transform the way they connect with customers.

This year we have six award categories, as well as regional recognition, which will showcase customers who are true digital leaders.


Sponsorship opportunities

Interested in sponsoring? We’d love to partner with you! Reach out to Nico Zilveti for more information on available sponsorship packages.

Need help justifying conference travel to your manager?

Download Justification Letter