Customer Success
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The Sephora story

Sephora is the leading chain of perfume and cosmetics stores in France and has a presence in 13 other countries. In the United States alone, there are over 250 Sephora stores and over 200 Sephora outlets located inside JCPenney stores. Owned by Louis Vuitton Moet Hennessy (LVMH), the world's leading luxury goods group, Sephora is highly regarded as a beauty trailblazer, thanks to its unparalleled assortment of prestige products, unbiased service from experts, interactive shopping environment, and innovation.
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Sephora's BeautyTalk superfans spend 10x more than community members who spend 2x more than their average customer.

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Real results

Sephora’s community

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