Customer Success
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The Verizon story

Verizon is a global leader in delivering innovative communications, information and entertainment. It has always used its customer community as a main area of customer insight, with nearly 90,000 members actively sharing their opinions on Verizon products and services for the past three years. Verizon has turned this insight into actively collaborating with customers to design and build products that are community suggested.
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Real results

Verizon's community contributed 1700 customer ideas in one year and is responsible for 85% of the features in a product release.

Customer Success E-Book
Real results

Verizon’s community

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