Digital CX Excellence Awards

We’re thrilled to be in our seventh consecutive year celebrating our customers’ success with the annual Lithium Digital CX Excellence Awards, affectionately known as the “Lithys.” This award program honors global brands who are delivering world-class digital customer experiences with strategies and results that are truly transformative.

The 2017 Lithy Awards are Now Open!

Ready to get recognized? Check out the 2017 award categories and submission form. We can’t wait to read your success story!

Watch highlights from the 2016 LiNC Bash & Lithy Awards Ball!


The 2017 Lithys Awards Categories:

  • Digital CX All-Star

    Recognizes a brand that creates consistent, frictionless customer experiences across digital touchpoints. Demonstrate how leveraging technology has powered a successful holistic approach to delivering world-class digital customer experiences.

  • Social Marketing Champion

    Recognizes a social campaign that has successfully acquired customers, served customers and/or grew a customer base. Include the campaign goal, strategy, target audience, success metrics and the social technology that powered the campaign.

  • Social Support Champion

    Recognizes a brand that has executed excellent social customer support at scale. Features the brands who are engaging customers quickly and at the customer’s desired time and place, and how social care teams have reduced service costs and increased customer satisfaction.

  • Surprise & Delight

    Recognizes a brand that is just awesome on social media. Celebrates the brands that go the extra mile to ‘surprise and delight’ customers on social media and/or generate a positive impact on a local, national, or global level leveraging social media.

  • Digital Design Excellence

    Recognizes a brand with the most impressive and engaging design on digital as well as a beautifully designed UI with consistency across devices and networks (could include website, community, social channels).

  • Support Savings Titan

    Recognizes a brand that has best demonstrated significant bottom-line cost efficiencies and support savings for their business. Submissions should include the technology used and monetary savings for the organization.

  • Topline Titan

    Recognizes a brand with the most impactful topline business results across community and other social platforms. This category requires the company to include metrics to showcase the results achieved. (e.g. ROI, sales revenue).

  • Regional Star

    All submitted entries will be automatically nominated for the Regional Star award. We will have one winner for North America, Europe and Asia Pacific.

Ready to get recognized? Submit your entry now.

<p>“We really feel blessed and encouraged to continue the road we’re on and build an absolutely fantastic community for our customers.”</p>

“We really feel blessed and encouraged to continue the road we’re on and build an absolutely fantastic community for our customers.”

— Allison Leahy, Director of Community, Fitbit , after receiving the 2016 Lithy Award for Regional Star: N. America

2016 Lithy Award Winners

  • Total Community All Star

    Marketing Champion

    Social ROI Titan
    H&R Block

    Excellence in Customer Satisfaction

    Support Savings MVP

  • Community Design of the Year

    Regional Star (North America)

    Regional Star (Europe)

    Regional Star (Asia Pacific)

Cisco: 2016 Lithys Support Savings MVP winner, generated case deflection savings of