Are you ready to up-level your social customer experience strategy? Find out how to use social media and digital strategies to drive real business results, in our new Customer Success ebook.
We knew it was imperative to make social an important channel for us to connect with customers. With our response approach, our fans have learned that they can trust us on social.
- Mary C. Hill, Customer Service and Social Media Manager, StubHub
Brands are successfully doing more with social platforms than ever before – including social marketing, online communities, and social customer service. Find out how 13 top brands are finding success with social, including:
- How StubHub drove a 300% improvement in social customer service response time
- How Covered California experienced a 250% increase in positive sentiment conversion
- How StarHub generated S$2.8M in sales revenue through its online community
- How Alteryx improved social marketing efficiency and a shorter time-to-market
Discover how brands are leveraging social to drive tremendous business value, so you can too.