Self-service capabilities, deep expertise and proven ROI: Discover how leading B2B brands deliver a better digital experience for their customers using Lithium, and how you can do it too.
We work with over 100 of the world’s best high tech brands to create vibrant online communities that drive real business value. We’re focused on what makes communities successful: driving engagement, measuring success and creating a consistent, frictionless customer experience across all digital touchpoints.
Here’s how Lithium can help you:
Enlist community as the first line of defense for customer support. Drive requests through an online community and self-service knowledge base so people can get answers quickly.
What makes Lithium different:
Selecting the right technology is just the beginning of the journey. According to a study by Gartner, 40% of online communities are abandoned or inactive after four months. Why? Because many companies struggle to define their community strategies and objectives. We have over 15 years of experience and know what works.
As a B2B brand, your ability to use social and digital to engage, support and nurture customer relationships is critical to your success. Better understand your customers, content and conversations with granular social and behavioral data at your fingertips. We provide you with the right tools to improve community performance and prove its value to senior executives.
Lithium's analytics tools provide real business insight:
"There is little question at this point that Lithium has become the top-of-mind community platform provider. Lithium has a well-balanced and integrated vision, mission, management team, thought-leadership program, product and services portfolio, and corporate culture."
Paul Greenberg, ZDNet, Social CRM Watchlist 2016