The industry’s best social media technology checklist for Customer Service leaders
Finding the right social media management technology is essential to creating a positive experience for your customers, agents, and brand.
How do you evaluate social customer engagement technology?
Leading social customer service teams look for key set of capabilities when evaluating new social technologies. We’ve put together a checklist to help guide you in this process.
Some of the key points we hear marketers and care agents say they want their technology to do:
Download this checklist today and use it to evaluate your current technology and identify features you want in a future one.