Your customer and digital experience ends up changing your company over time just as your customers will change over time. The bottom line is to invest in what drives benefit to the customer, and to focus on delivering seamless customer experiences that differentiate your brand.
“86% of US consumers (74% in the UK) say they are willing to spend more on products and services from a brand that they love.” – Harris Poll
How do you deliver happiness to customers?
Lithium and Digital Marketing Depot presented a joint webcast on this topic and Digital Marketing Depot is presenting it in this brief whitepaper to help you take this info and make it actionable in your organization.
Download this whitepaper to:
- Learn what customers say they value vs what companies value
- Discover the financial impact of focusing on customer happiness
- Get seven steps to deliver customer happiness
Don’t delay – make customer happiness your number one priority today.