Consumers today are different than they were five years ago. How they engage with brands tells us they are digital-first, hyper-connected, and expect engagement on their own terms.
There are few industries where this plays out so clearly than in the travel and hospitality industries, as travelers confront delays, cancellations, and all sorts of unexpected “surprises” throughout their journeys.
Travel and hospitality brands must be prepared to save the day whenever and wherever they’re needed, across a variety of digital channels, including communities, direct messages, messaging apps, and beyond. Brands that do this right will ultimately drive lasting brand value and earn long-term customer loyalty.
Download this eBook to:
- Learn best practices from the most innovative travel and hospitality brands
- Understand the ins and outs of digital customer engagement
- See how top brands like Airbnb, Virgin Atlantic, Uber, and Hilton (just to name a few) have taken a digital-first approach to customer engagement
- Get tips on how your brand can lead the pack now – and in the future