Communication service providers lower support costs, improve customer satisfaction and increase ARPU with our digital customer experience platform
Listen and respond to customers on social channels at scale
Automated prioritization, pre-defined work queues and role-based UI enable your customer care team to expand its coverage without sacrificing quality.
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Enlist customers to provide peer-to-peer support
Turn your website into a social destination by incorporating forums, blogs and Q&A where customers answer questions from peers, reducing your support costs.
Learn more about Online Communities
Add customer context to the data in your CRM system
Our analytics help you identify the content driving engagement, and the top influencers, experts and customers driving conversations across social networks and your website.
Learn more about Social Media Analytics