Make it easy for customers to engage with you, privately and securely

Have private conversations with customers across your digital channels

With brand-owned messaging, you can securely communicate with customers in an environment in which your brand owns the customer experience, the branding and- most importantly- the data. 

Transfer messaging conversations into a secure space

With Brand Messenger, you don’t have to transfer conversations to the phone in order to exchange personal information. With a click, customers can be authenticated and transferred into a brand-owned messaging channel to resolve their inquiries.

Personalize the experience

White-label the look and feel of your asynchronous web or mobile messaging environment. Get up and running quickly with documented SDKs for Android, iOS, and Web.

Authenticate consumers to resolve issues requiring personal data

Quickly and securely verify the identity of consumers with a unique link. Securely collect and encrypt personal data, and own the data exchanged on digital channels.

Be there when your website or app visitors need you

Embed a modern messaging experience onto your website or in your brand’s mobile app, where customers can effortlessly reach you, and where you can respond both in real-time or asynchronously. Customer prefer messaging over chat for its superior experience, and messaging drives 3x higher NPS scores than other channels like chat.

One platform to manage digital support at scale

Key features

  • Centralized Analytics & Workflows

    View holistic analytics and workflows (including prioritization, routing, and tagging) for all customer engagements in a single dashboard.

  • Secure Messaging

    Increase security by owning and encrypting the data exchanged during social support interactions.

  • Custom Messaging Environment

    Fully customize the look and feel of your messaging environment.

  • Flexible Bot Integrations

    Scale your agent workforce by integrating AI and bots across messaging channels

  • Unified Customer Profile

    Access customer profiles across multiple platforms and channels, including CRMs.

  • Conversation History

    View full conversation history from initial touchpoint to Lithium Messaging exchange.

  • Inbound Prioritization

    Give priority to inbound chat messages for faster, real-time response.

  • Simple Implementation

    Easily embed and implement messaging with a documented SDK for Android, iOS, and web.

Ready to learn more?

Tell us a little more about yourself, and one of our experts will be in touch.