Transform your website into a social destination
Harness customer passion and knowledge to attract new visitors, crowdsource support and grow revenue
Customer experience is the last frontier for differentiation. Lithium Communities help customers create better, more valuable digital customer experiences that give them a leg up on their competition.
Deliver real business value with a vibrant community experience
Lithium communities leverage the power of the crowd to transform your website into a social destination and build a deeper relationship with your customers—resulting in increased sales, lower service costs and accelerated innovation.
Reduce service costs and achieve greater efficiency
Peer-to-peer support is the most affordable way to satisfy customer inquiries. Drive customers to an online community and self-service knowledge base where they can quickly find answers, deflecting 20% of calls to your contact center.
Drive revenue and conversion
By creating a hub where customers can get answers to their questions and share their experiences with useful advice and product recommendations, our customers find that the community doubles their conversion rates.
Increase loyalty and customer retention
Your customers want to engage with you after they've purchased from you. An online community provides a venue where your customers can engage with each other and your brand post-purchase, turning them from fans into brand advocates, increasing brand loyalty and customer lifetime value.
Optimize customer aquisition and boost SEO
Lithium puts the turbo in your SEO, driving organic traffic to your site. SEO best practices are dynamically built into the DNA of our communities, leading to a 48% uplift in organic search traffic.
Crowdsource ideas for your next generation of products. Invite your best experts and advocates to provide feedback on products and propose ideas directly in the community.
“The mission of AT&T is to connect people with their world, everywhere they live and work, and do it better than anyone else. We believe our community is a growing contributor in fulfilling that mission.”
Create a venue where brand enthusiasts can engage with each other and your brand on discussions boards.
Drive traffic through published content and social comments.
Empower trusted customers and employees to start and run their own conversation spaces for fan clubs, beta programs or user groups.
Enlist your superfans to increase sales conversion rates and reduce service costs by answering questions from peers.
Tribal Knowledge Base
Crowdsource knowledge from customers and employees into easy-to-consume knowledge articles.
Ratings & Reviews
Increase product conversion rates and buyer confidence by capturing consumer reviews from passionate customers.
Power community engagement through game dynamics like social reputation, rank, badges and privileges.
Tap into the power of competition and motivate customers to share inspirational brand experiences.
Crowdsource innovation by enabling customers to submit ideas, vote and add comments.
Take community to the next level by creating a personalized experience for users based on interests and expertise.
Gain insights into loyalty, satisfaction, purchase intent and call deflection.
Capture attention-grabbing photos and videos to attract site traffic and create a more visually engaging community.
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The State of Social Engagement 2017Infographic
Brands know they need to have a presence on social, but are they getting it right? Lithium commissioned an in-depth study combining hard data with human analysis to gauge just how well brands are engaging with customers across social channels. Watch the webinar