Measure the impact of community with a simple survey
Through a series of standardized survey questions, community managers can easily quantify the performance of their community for users and the impact of the community on their business. Value Analytics enables you to:
Calculate call deflections generated by community
Assess user satisfaction with the community experience
Measure impact of the community experience on likelihood to refer (using Net Promoter Score®)
Quantify the “success rate” of user visits and the ultimate impact on customer support costs, if applicable
Identify high-performing areas of the community and areas that offer opportunities for improvement
Value Analytics delivers results directly to the Lithium Social Intelligence (LSI) analytics and reporting interface, as well as options to export data for drill-down analysis at the category, board, or rank level. In addition, our team has the expertise and best practices to help you deploy Value Analytics successfully and interpret the data.