Customer Success
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Retail and consumer brands boost traffic, sales and loyalty with our digital customer experience platform

  • Engage consumers before they set foot in-store.

    6 of 7 consumers do their research online before they set foot in-store. Engage consumers across a variety of interaction styles—whether it's forums, blogs, reviews, contests and more. Learn more about Online Communities
  • Link your digital and in-store experiences.

    Provide customers and in-store employees with the advice, answers and solutions right when they need it—both online and in-store—for an omnichannel experience. Learn more about our Products
  • Add customer context to the data in your CRM system.

    Our analytics help you identify the content driving engagement, and the top influencers, experts and customers driving conversations across social networks and your website. Learn more about Social Media Analytics
  • Collect customer feedback

    Crowdsource ideas and feedback from your customers to improve existing products and in-store experience. Learn more about Lithium Ideas
  • Be ahead of the competition

    In the increasingly commoditized world of retail, customer experience is "the last frontier" for differentiation. Lithium can help you stand out from the crowd.
    Request a Demo
  • One platform across social channels

    Whether providing support on a marketing launch, press event, or other campaign—maintain a consistent experience for your customers on one holistic platform.
    Learn more about Social Media Management

Contact Us

If you're ready to see what amazing social customer experience software looks like, tell us more about yourself and we'll be in touch.


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