Lithium Services

Customer Support

Your customer experience is mission critical.

Lithium Customer Support is committed to providing the assistance you need to meet your business objectives and drive the most value from your Lithium solution.


All Lithium customers receive a robust level of customer support and software upgrades. With a multifaceted approach that combines various touch points, expert consultation, and periodic reviews, Lithium Support is designed to keep your social platform at optimal performance. Whether you have how-to questions, technical issues, or need ongoing education, we give you fast, expert assistance.


What You Get

  • Access to experts, release notes, and documentation through our customer community
  • Silver, Gold or Platinum Support plan to fit a range of customer needs
  • Platinum Support provides the option to have a Technical Account Manager assigned to your account for a higher level of personalized service

Download the support data sheet



<p>“I feel [Lithium] knows how to ensure a Community is running per the guidelines. Overall I feel they have a watchul eye on the Acer Community which makes a new Community Manager comfortable.”</p>

“I feel [Lithium] knows how to ensure a Community is running per the guidelines. Overall I feel they have a watchul eye on the Acer Community which makes a new Community Manager comfortable.”