Lithium Services

Professional Services

We take customer success personally.

Social Strategy

Enlist the best minds in social to build a next generation strategy and grow your social customer experience. Get detailed recommendations for customer social strategy initiatives, development roadmap and requirements for implementation.

What You Get

  • Digital customer experience strategy, blueprint and roadmap for success
  • User experience and visual design
  • Organizational readiness and enablement

Are you ready for a real social strategy?

Our work with Autodesk and their commitment to fostering customer relationships helped them win a Forrester Groundswell award for B2B Social Relationship Marketing.

Design & Implement

Engage a trusted partner in implementing and customizing your community to create a unique user experience that blends with your brand. Avoid the cost of hiring in-house community development and configuration, and get expert help with enterprise social software integration, legacy community migration, and Twitter, Facebook and other social media integrations.

What You Get

  • Customization and UI/UX design
  • Enterprise software integration
  • Social and website integration
  • Launch promotion planning
  • Legacy community migration

See Lithium Communities in action

Rogers created a seamless digital customer experience across their website, social and branded communities with the help of Lithium Services, enabling them to win the Total Community All Staraward at the 2015 Lithys Awards for Digital Customer Excellence.

Success Services

What You Get

  • Speed time to value: quickly engage experts without unnecessary overhead
  • Access to a suite of offerings that package our deep industry expertise in community effectiveness, social response and platform optimization
  • Choose how and when you engage with Lithium Services based on your business needs

Find out more about Lithium's Success Services

Consorsbank leveraged Lithium Services for its transformation into a customer-centric company, enabling them to win a Forrester Groundswell award for B2C Social Depth Marketing.

Moderation

Get best in class operational support – including moderation and Success Services offerings – to ensure a successful long-term digital customer experience strategy.

What You Get

  • Community administration and planning for social success with Lithium community expert
  • Resource to monitor your brand's tone and cultivate relationships with your most active members, fostering community vibrancy and growth
  • Regular check-ins with a trusted advisor to ensure you reach your business goals

Find more about our Moderation services