Travel & Hospitality

Travel & Hospitality social customer care and engagement software

Travelers share everything on social. Are you there to help when they need you?

Social media is highly influential in people’s travel decisions, as well as their perception about your brand. Your relationships between you and your customers require a trust you should protect.

Detect and manage crises as they happen

Our platform alerts you to potential issues and incoming traffic thresholds, and helps agents maintain SLAs, even during unexpected volume spikes.

Learn more about social customer service

Authenticate consumers to resolve issues requiring personal data

With our secure verification, brands can authenticate travelers’ identities, enabling the collection of personal data in a secure, brand-owned environment

Learn more about Lithium Messaging

Prove ROI with detailed analytics and dashboards

Our analytics show deep agent productivity metrics, CSAT, NPS, and conversation sentiment to show the business value of digital customer care to stakeholders.

Learn more about social analytics

Ready to learn more?

Tell us a little more about yourself, and one of our experts will be in touch.