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Learn how to use digital strategies to drive real business results from these live customer examples.

Lithium builds trusted relationships between the world’s best brands and their customers, helping people get answers and share their experiences. Our customers rely on us to help connect, engage, and understand their total community. Most importantly, our software enables them to boost sales, reduce service costs, spark innovation, and build long-term brand loyalty and advocacy.

Results include:

  • Influencing purchase decisions and driving sales
  • Reducing customer service costs
  • Improving customer loyalty and retention
  • Driving customer acquisition and conversion
  • Increasing agent productivity via workflow and knowledge
  • Advocating for your brand and expanding reach
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With Lithium Response, Rogers' average social response time is under 15 minutes.

Real Results from a Digital Platform

Learn how the Lithium platform delivered substantial, measurable ROI from 13 of our customers, including:

  • StubHub

    With over 700,000 fans on Facebook, Instagram and Twitter, it was critical for StubHub to succeed on social channels. Learn more about the secret to StubHub's customer service success and why Lithium Response works best for their team to manage the thousands of inquiries on social.

  • Covered California

    With thousands of incoming posts and messages on its social channels from customers seeking assistance, Covered California needed a way to efficiently respond to all incoming messages in a timely manner. They chose to invest in their social channels by turning them into functional marketing and customer service platforms, resulting in an 82% response rate within 2 hours and a 250% increase in positive sentiment conversion.

  • Alteryx

    Alteryx wished to identify content that would drive engagement and enable reaching their audience more quickly. Learn how they used Lithium Reach's workflow functionality to fundamentally change how they developed and distributed content in ways that they had never been able to before.

HP realized a 37% YoY reduction in first response time.