Discover how B2B brands use social media and digital strategies to drive real business results and how you can do it, too.
As a B2B brand, your ability to use social and digital to engage, support and nurture customer relationships is critical to your success. And if you have a small team, you need a solution that allows you to scale. Lithium powers brands like yours to drive revenue through increased customer satisfaction, cost savings, and exceptional digital customer experiences.
For B2B brands, online communities also help drive loyalty that keeps customers choosing your brand’s services and products. In fact, the Aberdeen Group found that B2B High Tech firms with online communities:
- Achieve 54% greater annual growth in revenue
- Attain 3.1x higher customer satisfaction ratings
- Resolve 37% of customer issues without the need to escalate conversation to an agent
You can do this, too.
Real Results from a Digital Platform
Learn how the Lithium platform delivers substantial, measurable ROI from 8 B2B customers, including:
GoDaddy’s vision is to radically shift the global economy toward small business by empowering people to easily start, grow and run their own ventures. They turned to Lithium to extend and enhance customer relationships, as well as recognize influencers and advocates. Find out how they used Community to achieve their goal.
Domo specializes in business intelligence tools and data visualization. Their goal was to deliver exceptional growth and customer adoption of their BI business management platform, delivered as a service. They launched a Lithium-powered platform to drive customer collaboration, provide support and draw on customers for product improvement ideas. Learn how they are reaching their goal.
NetApp is a leader in enterprise storage and data management and is a pioneer in online communities. Their goal was to transform the NetApp community experience to enable customer success and drive preference and loyalty for their brand. Their solution? Migrate to a Lithium-powered community to achieve greater ROI and improve their CSAT. Discover how it’s worked for them.