Learn from retail brands using social and digital strategies to drive real business results.
Whether through social media marketing or social customer service, our customers rely on us to help them create and deliver awesome customer experiences. Our social media management platform lets you manage campaigns, content, responses, and analytics all in one place. Our community platform lets you field questions and gather great ideas from your own community of brand advocates and superfans.
Combine both tools to unite your marketing and social customer service teams with one shared platform to:
- Save millions in support costs annually
- Increase your customer base
- Drive a higher retention rate for sales representatives
- Boost order value
- Improve response times
- Empower peer-to-peer support
- Raise your NPS scores
“By utilizing social listening through Lithium SMM for Service, we are able to transform the way we provide support to our customers. An ordinary customer support interaction is now made extraordinary and unforgettable.”— Natasha Khan, Director of Social Media, TechStyle
Real Results from a Digital Platform
Learn how the Lithium platform delivers substantial, measurable ROI from 8 of our customers in the retail industry, including:
Learn how BestBuy drove $5M in support cost savings, and a 500% increase in searches with their Lithium digital platform.
Discover how Spain’s largest DIY retailer used their Lithium platform to become the largest Spanish-speaking community for home improvement and DIY.
See how Australia’s leading supermarket, fuel, and liquor store retailer used their Lithium platform to transform and unify the social customer service experience across all brands, providing a single, integrated voice for the customer within the organization.
Find out how the beauty retailer used Lithium to build an “ask an expert” forum where customers can quickly and easily find answers to pressing questions, driving 20K views per month from their live chats with experts.