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Goal

Support a large volume of diverse customers—24 hours a day and seven days a week.

Solution

To complement the already vibrant community, implement Lithium Response to empower agents to engage with customers more efficiently and effectively.

"We use Lithium Social Intelligence (LSI) and executive reporting to learn and feed what we learn back into product development and our customer care strategy.”

Kriti Kapoor
Global Director, Social Customer Care, HP