Case Study

National Instruments gained $7.5M annual savings from call deflection

Since 1976, National Instruments has equipped engineers and scientists with tools that accelerate productivity, innovation and discovery. NI’s graphical system design approach provides an integrated software and hardware platform that simplifies development of any system that needs measurement and control. Engineers and scientists use this platform from design to production in multiple industries, advanced research and academia.

“By embracing our customers' opinions in an open, public idea exchange, NI has made co-innovation an important step in our product development cycle which has enabled us to create better and more useful products.”

— Archana Shrotriya, AE Web Operations Manager, National Instruments

Real Results

With their online community, National Instruments gained $7.5M annual savings from call deflection. Each software release also includes 13 customer-submitted features on average.