17 resources found
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Five Ways Financial Services Firms Can Improve Digital Customer Engagement
Blog ArticleIt’s not easy, but banks that take action now will get and stay ahead. Read our blog
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Five Ways Financial Services Firms Can Improve Digital Customer Engagement
Blog ArticleIt’s not easy, but banks that take action now will get and stay ahead. Read our blog
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Who Leads the Pack? How the Top Financial Services Brands are Winning in Digital Customer Engagement.
WhitepaperIn this eBook, learn how you can ensure your digital engagement meets your customer’s expectations while driving loyalty, retention, and ultimately revenue. Get the whitepaper
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The Ultimate Guide to Next Gen Customer Care for Financial Services
WhitepaperIn this guide, understand the true nature of the FinTech threat, learn how to navigate extreme customer expectations, and hear how financial services firms are harnessing the power of community to stay relevant and competitive. Get the whitepaper
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Online Communities and the GDPR for Financial Services
InfographicWhat you need to know about the GDPR, and how it impacts your financial services community. Get the infographic
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USAA
Case StudyLearn how USAA optimized social customer care for greater efficiency. Read the case study
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Lithium CX Files: Consorsbank
VideoLearn how Consorsbank's investment in community delivers great returns. View the video
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Forrester Report: Customer Advocacy - How Advocating for Customers Helps Financial Firms Drive Loyalty
Analyst ReportIn this Forrester report, learn key insights that can help you improve customer advocacy. Get the report
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Barclaycard
Case StudyLearn how Barclaycard Ring increased customer retention by 25% and decreased customer complaints by 50%. Read the case study
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Beyond Bank Australia
Case StudyHow one of Australia’s largest mutual banks uses social customer service to drive exceptional customer experiences. Read the case study
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Consorsbank
Case StudyLearn how Consorsbank increased their customer satisfaction rating with community. Read the case study
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Community Star Spotlight: Jennifer Hitchens, Barclaycard US
VideoWe had a chance to talk to Jennifer Hitchens, AVP of Social Media & Community at Barclaycard US, about how a little creative, out-of-the-box thinking actually makes people truly love their credit cards (again). View the video
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MoneyGram
Case StudyMoneyGram reduced response time by 93% with Lithium Social Media Management. Read the case study