Amid public concerns over Cambridge Analytica’s use of Facebook data, the enforcement of new data privacy regulations under GDPR, and continuous headlines about data breaches such as the ones from Twitter and Facebook this week, we’re constantly reminded that exchanges between brands and customers sent through social networks can pose security risks. Read our blog

Traditional customer support channels like voice and email are primary ways to offer customer care. In the last decade, brands have also introduced live chat but it, too, has not been the magic bullet that brands hoped it would be for customer satisfaction. Read our blog

Your tech is cutting edge... but is your customer experience? Take a look at how some of the biggest tech brands are innovating and how you can, too. Read our blog

Take a look at how Lithium customers are going beyond competing on small points to provide a completely new experience for their customers. Read our blog

Tech companies must listen to social conversations, respond swiftly, and prioritize continuous improvement or risk losing customers. Read the guide

Improve engagement by empowering influencers and investing in solutions that make it fast, easy, and enjoyable for customers to self-serve. Read the guide

Not only do tech firms have to excel at continuous delivery to maintain customer retention, but they must deliver exceptional digital customer service. Read our blog

Not only do tech firms have to excel at continuous delivery to maintain customer retention, but they must deliver exceptional digital customer service. Read our blog

It’s not easy, but banks that take action now will get and stay ahead. Read our blog

It’s not easy, but banks that take action now will get and stay ahead. Read our blog