19 resources found
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TechStyle
Case StudyLearn how a digital disruptor supports 1K agents to deliver personalized customer service as it changes the future of fashion. Read the case study
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Sephora
Case StudySephora's BeautyTalk superfans spend 10x more than community members who spend 2x more than their average customer. Read the case study
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Raise Your Game: 8 Social Success Stories from the Retail Industry
Case StudyLearn from retail brands using social and digital strategies to drive real business results. Read the case studies
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The Retailer's Guide to E-Commerce Marketing on Social
How-to GuideFollow this helpful guide to win the attention of your target audience and sell products directly from social platforms. Read the guide
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How Top Retail Brands are Delivering Great Social Customer Care
How-to GuideLearn how to make exceptional customer service experiences your number one priority with these helpful case studies from two top retail brands. Read the guide
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Lithium CX Files: Jane.com Creates a Premium Customer Experience with Online Community
VideoLearn how Jane.com creates a premium customer experience with its online community View the video
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Post Office UK
Case StudyLearn how Post Office UK leveraged Lithium Social Media Management to plan, execute and measure the #SummerSorted social media marketing campaign. Read the case study
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Lithium CX Files: Parrot
VideoLearn how Parrot puts customers first and improves CSAT with Lithium. View the video
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Bringing the Minority Report Retail Experience to Life: Big Data, IoT and Augmented Reality
Blog ArticleBrands, digital or not, must learn to consider individual preferences in order to win customers’ long-term engagement. Read the article
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StubHub
Case StudyStubHub improved response times by 300% with Lithium Social Media Management. Read the case study
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Post Office
Case StudyLearn how Post Office UK increased their engagement rates and scaled support with Lithium Social Media Management. Read the case study
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Casino
Case StudyC'Vous community members have contributed over 1000+ ideas. Read the case study
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Sony
Case StudySony Europe realized huge increases in UGC, with post-migration UGC at 99%. Read the case study