157 resources found
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Sprint
Case StudyLessons on delivering awesome digital customer experiences from Sprint. Read the case study
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Autodesk
Case StudyLearn how Autodesk increased forum visits 44% by leveraging peer-to-peer support by creating a superuser program to drive engagement, foster peer-to-peer support, and improve digital CX. Read the case study
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What is Social Customer Service?
How-to GuideLearn the definition of social customer service, then check out how three brands have evolved their customer service approach to exceed their customers’ expectations. Read the guide
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How to Transform Your Website into a Vibrant Social Community
How-to GuideFollow these four tips to create a customer-centric social hub that keeps your customers coming back for more. Read the guide
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12 Features of a Successful Online Community
How-to GuideTo create a thriving online community, start by exploring these twelve features to harness the enthusiasm of your customers and build strong connections. Read the guide
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How Top Brands Build a Social Destination with Online Community Software
How-to GuideLearn from five top brands how to use online community software to create and maintain a vibrant social community. Read the guide
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What is an Online Community?
How-to GuideKeep these five building blocks in mind to ensure your online community has a strong foundation. Read the guide
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10 Tips To Master Digital Customer Service
How-to GuideConnect in a meaningful way, prioritize issues, sustain automated customer conversations, and seven other tips to exceed customer expectations with exceptional customer service. Read the guide
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Who Leads the Pack? How the Top 8 T&H Brands are Winning in Digital Customer Engagement
WhitepaperIn this eBook, learn digital customer engagement best practices from the most innovative travel and hospitality brands. Get the whitepaper
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Customer Loyalty Starts and Ends with Customer Experience
WhitepaperIn this eBook, learn best practices that travel and hospitality brands can put into practice immediately to deliver stellar customer experience at every point along a customer’s journey with your brand. Get the whitepaper
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Who Leads the Pack? How the Top Financial Services Brands are Winning in Digital Customer Engagement.
WhitepaperIn this eBook, learn how you can ensure your digital engagement meets your customer’s expectations while driving loyalty, retention, and ultimately revenue. Get the whitepaper
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Who Leads the Pack? How the Top 10 High Tech Brands are Winning in Digital Customer Engagement
WhitepaperIn this eBook, learn how to deliver exceptional customer experiences and optimal customer service that creates closer trusted connections, lasting differentiation, and ongoing revenue opportunities. Get the whitepaper
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Online Communities and the GDPR
InfographicWhat you need to know about the GDPR, and how it impacts your community. Get the infographic