125 resources found
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The Business Case for Localizing Community Engagement
Blog ArticleLocalizing community forums is critical in a global digital marketplace that relies on customer experiences, reviews, and feedback to promote branding and drive awareness. Read the article
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The Next Dimension on Demand: Data-Driven Social Care
VideoFitBit, Symantec and Rogers Communication share their stories of how to turn social visibility of your customers into value for your entire organization. View the video
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The Next Dimension on Demand: True Conversations- Talk, Listen, Respond
VideoAlteryx and Post Office UK highlight their social campaign successes and how their teams collaborated on a single goal. View the video
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Alteryx Scales Social and Content Marketing with Lithium Reach
VideoLearn how Alteryx scales social and content marketing with Lithium Reach. View the video
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Flybe
Case StudyLearn how Flybe scaled up their support with Lithium Social Media Management. Read the case study
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The State of Social Engagement 2016: Travel & Hospitality Edition
InfographicAre Travel & Hospitality brands getting it right on social? Are they keeping pace with their customers’ expectations? Lithium commissioned a study of how Travel & Hospitality brands engage across their social ecosystem to find out. Get the infographic
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The Social Customer Service Playbook
WhitepaperWhich performance metrics are top brands tracking? Download our report to find out. Get the whitepaper
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Cheat Sheet: 5 Steps to Serious Social Customer Service
WhitepaperLearn the key steps to up-level your social customer care and outshine your competition. Get the whitepaper
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Breaking Down Community Language Barriers
Blog ArticleFor companies seeking to increase their overall community and boost community engagement, seamless digital language translation in marketing and overall customer care are becoming essential components to deliver a truly global community. Read the article
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8 Social Customer Service Fails You Can’t Afford to Make
WhitepaperWhat are the most egregious examples of bad customer service in the recent past? Read our report to find out ways to prevent your team from making these mistakes! Get the whitepaper
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Post Office
Case StudyLearn how Post Office UK increased their engagement rates and scaled support with Lithium Social Media Management. Read the case study
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NetApp
Case StudyLearn how NetApp increased community CSAT by moving to Lithium. Read the case study
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Consorsbank
Case StudyLearn how Consorsbank increased their customer satisfaction rating with community. Read the case study