45 resources found
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Beyond Bank Australia
Case StudyHow one of Australia’s largest mutual banks uses social customer service to drive exceptional customer experiences. Read the case study
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Raise Your Game: 8 Social Success Stories from the Retail Industry
Case StudyLearn from retail brands using social and digital strategies to drive real business results. Read the case studies
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Constant Contact
Case StudyLearn how Constant Contact used digital and community customer support to drive a 98% customer retention rate. Read the case study
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GoDaddy
Case StudyLearn how GoDaddy used community to build a new reputation as a champion for small business owners. Read the case study
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AGL
Case StudyAGL enhanced their customer and stakeholder’s energy experience and journey by supporting digital channels that they choose to communicate, collaborate and transact through. Read the case study
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Cisco
Case StudyCisco accelerated the knowledge expertise of over 4,000 worldwide technical support engineers while sharing critical information across a global population. Read the case study
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Post Office UK
Case StudyLearn how Post Office UK leveraged Lithium Social Media Management to plan, execute and measure the #SummerSorted social media marketing campaign. Read the case study
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TELUS
Case StudyTELUS has been able to deliver exceptional client experience by launching a Customers First Initiative using Lithium Social Media Management and Community to engage and satisfy users while saving organizational cost. Read the case study
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Raise Your Game: 8 B2B Social Success Stories
Case StudyDiscover how B2B brands use social media and digital strategies to drive real business results and how you can do it, too. Read the case studies
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Optus
Case StudyOptus realized a 230% increase in OPEX savings. Read the case study
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HP
Case StudyHP realized a 41% YOY improvement in minutes to first solution Read the case study
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13 Success Stories of Top Brands Raising Their Game with Social
Case StudyLearn how to use digital strategies to drive real business results. Read the case studies
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Covered California
Case StudyCovered California experienced a 250% increase in positive sentiment with Lithium Lithium Social Media Management Read the case study