Discover why Lithium Social Media Management is a powerful tool for serious social response.
Designed from the ground-up for social customer care teams, Lithium Social Media Management mirrors the roles and workflows found in high-volume contact center so your agents are empowered to manage social interactions with renewed purpose.
Because at the end of the day, when your agents are productive, they’re efficiently resolving issues, changing consumer habits, delivering “wow” service and seriously differentiating themselves from the competition.
Take a look at eight ways Lithium has baked agent productivity into Lithium Social Media Management.
“Time Warner Cable increased agent productivity by 57% with Lithium Social Media Management.”
Key Features for High Agent Productivity
In this report, get the details on how Lithium Social Media Management enables your team to deliver excellent customer service through social response.
Discover the Eight Essentials
- Unified Inbox
- Keyboard Shortcuts
- Work Queues
- Email and Text Notification
- Agent State
- Conversation Threading
- Automatic Routing