To become a leading brand and stay on top, you'll need to meet your customers exactly where and when they need you, exactly in the way they need your help. This starts with a sophisticated approach to measuring both agent performance and customer experience.
Read The Social Customer Service Playbook to find out how your approach to performance metrics stacks up against top brands.
How does your approach to performance metrics stack up to top brands?
We’ll show you how to leverage 10 vital performance metrics to elevate customer experience and win against your competition. We’ll cover:
Different customers require varying levels of engagement from low-touch to high-touch. Our engagement spectrum will cover proactive and reactive ways to appropriately address customer needs within your social customer care tool.
Social Customer Service is a complex business that is not black and white – there are shades of color in the mix, and one size certainly does not fit all. We’ll share myths that require additional thought that you shouldn’t take at face value.
Delivering the best possible customer experience requires deeper examination of your brand’s performance on customer experience as well as agent performance. Dive into ten vital metrics and discover hidden opportunities to level up your experience and make the case for scale when you’re ready.
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