UK News

  • 137 Articles
  • May 15, 2017
    Lithium Technologies today announced it has kicked off voting for its annual Digital CX Excellence Awards, affectionately known as “The Lithys”.
  • Digital Marketing Magazine - May 12, 2017
    May 12, 2017 - Digital Marketing Magazine
    Nearly every brand are stuck in "broadcast mode", relying on push tactics when it comes to social media, rather than engaging with advocates and influencers, according to new research. Lithium Technologies' State of Social Engagement 2017 report shows that just 1% build relationships with brand advocates and influencers.
  • May 11, 2017
    Lithium Technologies today released the State of Social Engagement 2017, its annual study that examines whether brands are using social to engage effectively with consumers.
  • CXM - May 9, 2017
    May 9, 2017 - Customer Experience Magazine
    What makes consumers happy today goes way beyond how they feel about your product alone. Lithium SVP Marketing, Dayle Hall, shares a few things brands can do to win customers for life.
  • Global Banking & Finance Review - May 5, 2017
    May 5, 2017 - Global Banking & Finance
    A new study shows 62 percent of UK adults would prefer to do their banking online than in a physical branch. However, only 23 percent currently trust the information they receive online from banks, with in-person banking remaining the most trusted source of information for 58 percent of UK adults. Commissioned by Lithium Technologies, the study of 2,000 UK adults uncovers a significant opportunity for financial institutions who can crack the code and build trust with consumers on digital channels.
  • May 4, 2017
    Commissioned by Lithium Technologies, the study of 2,000 UK adults uncovers a significant opportunity for financial institutions who can crack the code and build trust with consumers on digital channels. [
  • Digital Marketing Magazine - March 20, 2017
    March 20, 2017 - Digital Marketing Magazine
    What is it that makes customers happy? And what’s a happy customer worth? 76 percent of UK consumers say having a positive customer experience with a brand is more important than the actual product itself, according to the results of a new Harris Poll study of 1,000 UK adults, commissioned by Lithium Technologies. And, they are willing to spend a quarter of their disposable income – £50 per month – with brands they love based on great customer experience.
  • Contact Centres - March 20, 2017
    March 20, 2017 - Contact Centres
    British Study Finds Customer Experience is More Important than Great Products
  • March 20, 2017
    What makes customers happy? And what’s a happy customer worth? Eighty-three percent of U.S. consumers say having a positive customer experience with a brand is more important than the product itself, a new study by Harris Poll of 2,000 respondents reveals.
  • March 20, 2017
    Seventy-six percent of UK consumers say having a positive customer experience with a brand is more important than the product itself, according to the results of a new Harris Poll study of 1,000 UK adults, commissioned by Lithium Technologies.
  • Telegraph - March 10, 2017
    March 10, 2017 - Telegraph
    The rise of millennials and globalisation means businesses need to operate 24-hour globally, in order to remain competitive.
  • March 1, 2017
    Lithium Technologies today announced support for SMS and WeChat, empowering businesses to manage millions of 1:1 conversations with customers across the globe.
  • ClickZ - Feb. 27, 2017
    Feb. 27, 2017 - ClickZ
    How do companies go about improving their social media customer care? Leslie Jordan of Lithium, Anthony Kronshage of TELUS, Chris Brennan of Scottish Power, and Andrew Warren-Payne of ClickZ shared insights and strategies to creating customer delight through social media care on a recent webcast, now available on-demand.