UK News

  • 146 Articles
  • Global Banking & Finance Review - May 5, 2017
    May 5, 2017 - Global Banking & Finance
    A new study shows 62 percent of UK adults would prefer to do their banking online than in a physical branch. However, only 23 percent currently trust the information they receive online from banks, with in-person banking remaining the most trusted source of information for 58 percent of UK adults. Commissioned by Lithium Technologies, the study of 2,000 UK adults uncovers a significant opportunity for financial institutions who can crack the code and build trust with consumers on digital channels.
  • May 4, 2017
    Commissioned by Lithium Technologies, the study of 2,000 UK adults uncovers a significant opportunity for financial institutions who can crack the code and build trust with consumers on digital channels. [
  • Digital Marketing Magazine - March 20, 2017
    March 20, 2017 - Digital Marketing Magazine
    What is it that makes customers happy? And what’s a happy customer worth? 76 percent of UK consumers say having a positive customer experience with a brand is more important than the actual product itself, according to the results of a new Harris Poll study of 1,000 UK adults, commissioned by Lithium Technologies. And, they are willing to spend a quarter of their disposable income – £50 per month – with brands they love based on great customer experience.
  • Contact Centres - March 20, 2017
    March 20, 2017 - Contact Centres
    British Study Finds Customer Experience is More Important than Great Products
  • March 20, 2017
    What makes customers happy? And what’s a happy customer worth? Eighty-three percent of U.S. consumers say having a positive customer experience with a brand is more important than the product itself, a new study by Harris Poll of 2,000 respondents reveals.
  • March 20, 2017
    Seventy-six percent of UK consumers say having a positive customer experience with a brand is more important than the product itself, according to the results of a new Harris Poll study of 1,000 UK adults, commissioned by Lithium Technologies.
  • Telegraph - March 10, 2017
    March 10, 2017 - Telegraph
    The rise of millennials and globalisation means businesses need to operate 24-hour globally, in order to remain competitive.
  • March 1, 2017
    Lithium Technologies today announced support for SMS and WeChat, empowering businesses to manage millions of 1:1 conversations with customers across the globe.
  • ClickZ - Feb. 27, 2017
    Feb. 27, 2017 - ClickZ
    How do companies go about improving their social media customer care? Leslie Jordan of Lithium, Anthony Kronshage of TELUS, Chris Brennan of Scottish Power, and Andrew Warren-Payne of ClickZ shared insights and strategies to creating customer delight through social media care on a recent webcast, now available on-demand.
  • CMSWire - Feb. 13, 2017
    Feb. 13, 2017 - CMSWire
    The enterprise world is littered with jargon. One of the buzzwords du jour is “digital transformation” — a term I'm sure you’ve heard by now.
  • CXM - January 24, 2017
    January 24, 2017 - CXM
    With 2017 now in full swing, Lithium CMO, Katy Keim, takes a quick look at five trends from last year that will likely gain momentum as the year rolls on.
  • ZDNet - January 23, 2017
    January 23, 2017 - ZDNet
    This is the 10th year of the CRM Watchlist, and the contest gets harder every year. Yet every year, not only do some of the expected win, but some lose and new winners emerge. Suspense killing you? Read on...
  • CXM - December 23, 2016
    December 23 - CXM
    Study Reveals Sephora and Amazon Are Top Performers When Engaging With Consumers on Social Media