UK News

  • 141 Articles
  • June 7, 2016
    Lithium Technologies today announced that Microsoft Corporation (NASDAQ:MSFT) is a global sponsor of LiNC ’16 (Lithium Networking Conference), the industry’s only digital customer experience conference. The news follows the announcement of the companies’ alliance to integrate Lithium’s platform and Microsoft Dynamics CRM.
  • May 10, 2016
    Lithium Technologies has been named a Visionary in the 2016 Gartner Magic Quadrant report for the CRM Customer Engagement Center (CEC). This is the fourth consecutive year that Lithium has been named a Visionary in the report, which evaluates technology companies within a specific market and positions them within four quadrants: challengers, leaders, niche players, and visionaries.
  • May 6, 2016
    Lithium Technologies today announced that it has received over 100 Lithy award submissions from 67 global brands, an increase of 57 percent year-over-year.
  • Information Age - May 5, 2016
    May 5, 2016 - Information Age
    People aged between 18 and 24 are the most demanding when it comes to customer services in the UK
  • May 5, 2016
    Lithium Technologies today announced the LiNC ‘16 (Lithium Networking Conference) agenda and mainstage keynote from Jason Silva, Emmy-nominated host of National Geographic Channel’s hit TV series Brain Games.
  • May 5, 2016
    Lithium Technologies today announced the LiNC ‘16 (Lithium Networking Conference) agenda and mainstage keynote from Jason Silva, Emmy-nominated host of National Geographic Channel’s hit TV series Brain Games.
  • April 13, 2016
    Lithium Technologies today announced the LiNC ‘16 (Lithium Networking Conference) agenda and mainstage keynote from Jason Silva, Emmy-nominated host of National Geographic Channel’s hit TV series Brain Games.
  • April 5, 2016
    Lithium Technologies today announced the launch of a community with Zuora®, the world’s leading provider of subscription billing, commerce and finance solutions.
  • The Drum - March 30, 2016
    March 30, 2016 - The Drum
    Tesco Bank has built a social network, powered by Lithium, which anyone – customer or not – can use to ask questions about banking or find out more about financial products and receive a little guidance from fellow users.
  • March 23, 2016
    Lithium Technologies today announced the State of Social Engagement 2016, a study that examines whether brands are using social to engage effectively with customers. The results are alarming, with only two percent of brands consistently responding to customers’ online posts and less than 40 percent ever engaging with follower content. Combining hard numbers with human analysis, the State of Social looks at eight industries and 85 Fortune 1000 companies to determine how strategic and effective brands are across their social communities and channels.
  • March 7, 2016
    Lithium Technologies today announced that the 2016 Lithy Awards are now open and submissions will be accepted through Monday, April 4, 2016. For the sixth consecutive year, the Lithy Awards will honor Lithium customers who are charting new territory in digital customer experience and achieving quantifiable business results.
  • March 4, 2016
    Lithium Technologies today announced that Lithium Social Web (LSW), its social listening and response tool, has added a series of new mobile capabilities, advanced platform integrations and new customers. This builds on a highly successful 2015 for LSW that included a 50 percent increase to the LSW customer roster.
  • Brand Quarterly - February 3, 2016
    February 3, 2016 - Brand Quarterly
    Social isn’t dead. By focusing just on those channels that your customers want to engage on, you will be able to deliver real business ROI. The result will be a greater understanding of the target market, ultimately leading to happier customers, better products, and most importantly more sales.